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Telephone assistance: businesses

Withholding tax filers: Our improved withholding tax and wage reporting applications are live.

Because of the recent improvements to withholding tax and wage reporting forms and applications, the filing process is different for your quarterly return—Form NYS-45, Quarterly Combined Withholding, Wage Reporting, Unemployment Insurance Return—due April 30, 2025. To learn about the changes in advance of filing, see March 2025 changes to withholding tax and wage reporting.

Withholding Tax Call Center hours extended from April 28 through April 30.

Our Withholding Tax Call Center will be open for additional hours from Monday, April 28 through Wednesday, April 30. Representatives will be available:

  • Monday, April 28 from 8:30 a.m. to 7:00 p.m.
  • Tuesday, April 29 from 8:30 a.m. to 7:00 p.m.
  • Wednesday, April 30 from 8:30 a.m. to 7:00 p.m.
Business contact info 
Information Telephone Hours
Is your business information up to date? See DTF-95, Business Tax Account Update.
Sales tax
Online options: Register as a sales tax vendor (DTF-17) | Sales Tax Web File
Also see: Sales and use tax | File sales tax returns | Tax Bulletins		 518-485-2889 8:30 a.m. – 4:30 p.m.
Wireless communications surcharge
Learn about: Wireless communications surcharge | Prepaid wireless communications seller
Also see: Postpaid wireless communications service supplier		 518-591-5283 8:30 a.m. – 4:30 p.m.
Corporation tax (General)
Learn about: Corporation tax | Corporate tax reform | Pass-through entity tax (PTET) 
Respond to Form CT-198, Corporation Tax Account Information		 518-485-6027 
518-457-2961		 8:30 a.m. – 4:30 p.m.
Corporation tax (Dissolution)
Learn about:  Voluntary dissolution | Close or end a business 518-485-2639 8:30 a.m. – 4:30 p.m.
Miscellaneous business taxes
518-457-5735 8:30 a.m. – 4:30 p.m.
New hire reporting
Online option: Submit new hire information
Learn more: New hire reporting		 518-320-1079 8:00 a.m. – 4:30 p.m.
Withholding tax
Online options: Register as an employer
Also see: Withholding tax | E-file mandate for withholding		 518-485-6654 8:30 a.m. – 4:30 p.m.
Employer Compensation Expense Program
Learn about: Employer Compensation Expense Program (ECEP)
Note: For news and updates about ECEP, subscribe to our email services.		 518-485-6654 8:30 a.m. – 4:30 p.m.
PrompTax customer service
Learn about: PrompTax Program 518-457-2332 8:30 a.m. – 4:30 p.m.
Metropolitan commuter transportation mobility tax
Learn about: Metropolitan commuter transportation mobility tax (MCTMT)
Note: For news and updates about MCTMT, subscribe to our email services.		 518 485-2392 8:30 a.m. – 4:30 p.m.
Partnership, limited liability company (LLC), LLC partnership filing fee, and pass-through entity tax (PTET)
Learn about: Limited Liability Companies (LLCs) and Limited Liability Partnerships (LLPs) | Partnerships | Pass-through entity tax (PTET) 518-457-5181 8:30 a.m. – 4:30 p.m.
Beverage container deposit initiators
Reporting payments on Form 1099-K, Motor vehicle insurers, franchisors and alcoholic beverage wholesalers
Learn about: Beverage container deposit registration | 1099-K Reporting requirements | Annual reporting requirement for motor vehicle insurers, franchisors, and alcoholic beverage wholesalers 518-485-2889 8:30 a.m. – 4:30 p.m.
Disagree with your bill or notice (Businesses)
Online option: Respond to your notice or bill online
Learn about: Challenge Tax Department actions | Audits		 518-485-0384 8:30 a.m. – 4:30 p.m.
Forms ordering
Online option: Forms and instructions
Note: You’ll need Adobe Reader version 6.0 or greater to view, download, and print.		 518-457-5431 8:30 a.m. – 4:30 p.m.
Office of Professional Responsibility
Online options: Professional responsibility | Register as a tax preparer or facilitator | Posting requirements 518-457-1929 8:30 a.m. – 4:30 p.m. 
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